FAQs

You can contact our customer support team through our Contact Us page or by email, and we'll be happy to assist you with any questions or concerns.

We currently ship to USA and Canada and are continuing to expand our international shipping availability.

We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within the first six hours of ordering. All requests after this time will be denied.

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotions, or high-volume periods.

Shipping times depend on your location and selected shipping method. Estimated delivery times will appear during checkout.

After each use, rinse the gloves thoroughly with warm water. For deeper cleaning, use mild soap or machine wash as needed, then allow them to air dry completely.

Yes. The ultra-soft microfiber technology is designed to help remove waterproof makeup, SPF, and long-wear products using warm water and gentle pressure.

Yes. VELOURA gloves are designed to feel soft and gentle on all skin types, including sensitive skin.

Please contact us with your order number and photos of the item received, and our team will work quickly to resolve the issue.